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HR Professional · Bay Area

Building People-Centered Workplaces Through Thoughtful HR Strategy

SHRM-CP certified Human Resource Management professional with a Master of Science in Human Resource Management from the University of Southern California. Experienced across full-cycle recruitment, onboarding, employee relations, and people operations in retail and startup environments.

Twinkle Mehta
📍
Location and Status
San Jose, CA
Actively seeking roles in the Bay Area
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Education
M.S. in Human Resource Management
University of Southern California (USC) · 2026
B.A. in English Literature
Vikram University, India · 2016
Certification
SHRM-CP
Society for Human Resource Management
Active through August 2029
About

A Practical HR Partner With A Human-First Lens

I am an SHRM-CP certified Human Resource Management professional and recent Master of Science in Human Resource Management graduate from the University of Southern California. My background spans full-cycle recruitment, onboarding and offboarding, employee relations, HR compliance, and people operations across retail and startup environments.

"I build HR structure from the ground up, then make sure it works for the people inside it."

I have launched a boutique from zero to full staffing, led a 300+ member graduate HR organization as Vice President of the University of Southern California Human Resources Management Association (HRMA), managed teams of up to 15, and contributed to a SHRM California Case Competition win. I work fluently in Workday, ADP, and Greenhouse, and I bring a data-informed lens to every people decision.

Experience

Where I Have Done The Real Work

May 2025 to May 2026
USC Human Resource Management Association
Los Angeles, CA
Vice President
  • Led a 300+ member graduate Human Resource Management organization affiliated with SHRM and PIHRA in a fully virtual environment.
  • Designed end-to-end onboarding and role-transition frameworks for the Executive Board, preserving institutional knowledge across leadership cycles.
  • Rebuilt the HRMA website from scratch and standardized internal HR processes, templates, and governance materials across committees.
  • Co-led speaker events, alumni panels, and workshops, including the first full event calendar in HRMA history, in partnership with SHRM and PIHRA stakeholders.
  • Contributed to HRMA winning the SHRM California Human Resource Management Student Case Competition, Graduate Division, 2026.
  • Developed an 8-guide SHRM-CP exam preparation resource hub for University of Southern California Human Resource Management students, supporting equitable access to certification.
Sep 2024 to Jan 2025
Zimmermann
Santa Clara, CA
Store Director
  • Led the end-to-end launch of a new boutique: store setup, full-cycle talent acquisition, onboarding, and operational readiness, bringing the location to full staffing within timeline.
  • Managed HR functions for a team of 10: scheduling, payroll coordination, performance conversations, and California labor compliance.
  • Developed and delivered onboarding and training programs rooted in brand values, building cohesive team culture from day one.
  • Maintained HR documentation and workforce reporting to support operational decision-making and compliance.
May 2024 to Sep 2024
Club Monaco
Santa Clara, CA
Assistant Store Manager
  • Primary HR point of contact for a team of 20+: full-cycle recruitment, onboarding, offboarding, scheduling, payroll inputs, and policy guidance in line with California labor law.
  • Exceeded store sales plan by 12% within two weeks; improved customer satisfaction scores by 15% through targeted coaching on service best practices.
  • Generated HR and sales reporting to surface workforce insights for store and district leadership.
Sep 2023 to Apr 2024
Madewell
San Jose, CA
Associate Manager
  • Led daily operations and a team of 25+ associates in a high-volume retail environment.
  • Coordinated hiring, onboarding, and scheduling, supporting new team members through their first 90 days.
  • Delivered structured training programs and implemented peer mentoring to support retention and early-stage succession planning.
May 2021 to Feb 2023
Mumbai, India
Freelance Recruiter
  • Executed full-cycle recruitment across multiple client organizations: sourcing, screening, interviewing, and placement.
  • Built inclusive talent pipelines ensuring diverse candidate representation at every stage of hiring.
  • Implemented structured tracking and reporting in Greenhouse, improving pipeline visibility and client communication across stakeholders.
Jan 2019 to May 2021
Falkonry
Mumbai, India
Human Resource Management Intern and Generalist
  • Supported generalist HR functions including recruitment, onboarding, offboarding, recordkeeping, benefits guidance, and compliance for a small tech startup.
  • Administered HRIS updates across various platforms, maintaining data integrity and enabling accurate people reporting.
  • Managed employee relations documentation and supported performance management processes including coaching plans and corrective action tracking.
  • Contributed to employee engagement initiatives and HR analytics, tracking attrition and retention data to inform people strategy.
Projects

HR Management Thinking In Action

Dashboards, case studies, strategy frameworks, and org design work from University of Southern California and beyond.

People Analytics View Dashboard ↗
HR Metrics Dashboard

An interactive dashboard that translates workforce data into operational insights across recruiting, retention, and people operations. Built with metric definition, trend visualization, and engagement signals to give HR teams a centralized view of staffing health and data-informed decision-making inputs. Covers headcount, turnover, time-to-fill, and engagement trends in a single interface.

HR Strategy · Case Competition View Project ↗
Amazing Grace Under Fire

A 2026 SHRM California Student Human Resource Management Case Competition analysis of a 70-year-old, 250-person family-owned business whose informal, trust-based culture left it legally exposed after ICE agents detained three long-term employees at a company volunteer event. Our team diagnosed critical gaps in I-9 compliance, OSHA and FLSA governance, and crisis response readiness, identifying what we called an "empathetic but hollow culture." We recommended the Strong Together Initiative: a six-phase, 15-week plan covering employee education, structured I-9 audit, HRIS setup, policy development, and long-term compliance stabilization, with a total investment modeled at $112K to $153K. Team #17 won the SHRM California Graduate Division, 2026.

Strategic Change View Project ↗
Levi Strauss and Co. Human Resource Management Transformation

A final assessment for the University of Southern California's Human Resource Management 555 course, written from the perspective of VP of Human Resources at Levi Strauss and Co. during simultaneous disruption. Analyzes three forces reshaping the business: a direct-to-consumer pivot (revenue grew from 36% to 52%), AI integration through Microsoft Azure and Google Cloud, and a shifting legal landscape including California SB 642, Illinois HB 3773, the Colorado AI Act, and federal Executive Order 14365. Maps HR obligations across workforce redesign, AI governance, pay equity, and frontline manager development. The Latino leadership pipeline (43% of frontline, 0% of executive) is identified as a critical execution risk requiring succession planning tied directly to business strategy.

Organizational Design View Project ↗
Zimmermann Organizational Redesign

A senior leadership presentation for the University of Southern California's Human Resource Management 515: Organizational Design course. Applies the Star Model (Kates and Galbraith) to Zimmermann's organizational challenges as the luxury brand pursues omnichannel growth and 50% year-over-year expansion. Six interconnected gaps identified: stated values contradict lived culture; decision cycles run 4 to 6 weeks where under 2 weeks is required; processes are siloed with no cross-channel integration; incentives reward individual sales over collaboration; and diverse talent hired post-2020 is exiting at disproportionate rates. Recommendations target three redesign priorities: decentralized regional structure, rebalanced bonuses weighted toward omnichannel metrics and culture accountability, and a talent development model with measurable psychological safety targets.

Contact

Let's Talk About HR Opportunities

Based in San Jose, CA, I am seeking HR Generalist, HR Business Partner, and People Operations roles in the Bay Area.